Survey Says…

In late May, BR&P conducted an anonymous survey to gauge how our firm is perceived in general, and, specifically, how we perform on projects. The results are in, and we want to share them with you.

Who responded? 297 people completed the online survey, and of those…

  • 17% were Consultants
  • 16% we’ve worked with as Part of a Construction Team
  • 29% were a Past or Current Client
  • 38% were None of the Above

Q1: When you think of BR&P, what comes to mind?

The top 5 most frequently used words to describe BR&P are:

  1. Architect/Architecture (116 mentions)
  2. Firm (58 mentions)
  3. Good/Great (28 mentions)
  4. Community/Civic (21 mentions)
  5. Quality (21 mentions)

Q2: If you have worked with BR&P, how would you rank the experience?

  • 80% of Consultants said Excellent or Above Average
  • 87% of those who were Part of a Construction Team said Excellent or Above Average
  • 82% of Past or Current Clients said Excellent or Above Average

Q3: If you have worked with BR&P, would you work with us again on another project?

  • 84% of Consultants said Yes
  • 96% of those who were Part of a Construction Team said Yes
  • 87% of Past or Current Clients said Yes

Q4: Would you refer BR&P to a friend or colleague?

  • 78% of Consultants said Yes
  • 89% of those who were Part of a Construction Team said Yes
  • 88% of Past or Current Clients said Yes
  • 71% of None of the Above said Yes

Q5: How could we be of better value to you?

The top 3 ideas:

  1. Continue to do what you’re doing (26 mentions)
  2. Not sure (20 mentions)
  3. Fix the economy (7 mentions – and we would love to be able to do that!)

What did we learn as a result of this survey?

We learned a lot about how were are perceived in the business community among people we’ve worked with and those we haven’t. Geoffrey is known by some for being a private pilot (2 mentions), and people remember Tim’s glasses (5 mentions). We learned that, overall, the perception of BR&P is positive. We are viewed as a professional, community-oriented architectural firm that does quality work.

We also learned we have some work to do. We learned that we need to be better listeners and absorb the feedback and input we receive from all team members. Also, we need to give all projects the same amount of care and attention to detail, regardless of size or scope. In this “new normal” era, we need to be even more nimble, flexible and resourceful than ever.

We appreciate all the feedback and insight gained as a result of this survey. This is our 33rd year in business in Springfield, and we look forward to many, many years to come. We are committed to quality, and continuously strive to be passionate client advocates, a proactive team member with consultants and contractors and an engaged, contributing member of the Springfield community.